Frequently Asked Questions

What does one-piece mean?

The board is made from one solid piece of walnut, maple, or cherry, rather than laminated strips. Our end-grain and charcuterie boards have different joined constructions. Compare the boards.

Will my board look exactly like the photo?

Every board has its own grain and color. Walnut may include lighter sapwood, and cherry deepens over time. Product photos show examples of these natural materials.

Which boards can be engraved?

All main Windset boards offer optional engraving. Check the product page for the available design and text fields. Complex logo projects can be discussed through a corporate inquiry.

Which boards offer rubber feet?

One-piece and walnut end-grain boards offer rubber feet as a priced option. Charcuterie boards do not.

What comes in the care kit?

The $14.99 kit includes 2 oz conditioner and an applicator cloth. An 8 oz conditioner is also available separately. Explore board care.

How long does production take?

Our standard production estimate is 3–5 business days. Production happens before dispatch; carrier transit time is additional. Check the product page for current production notices.

How does shipping work?

We ship within the United States only. Standard shipping is free on orders $35 or more, including care-only orders. Shipping for orders under $35 is calculated at checkout.

Can I return an unengraved board or care product?

Unengraved boards and care products may be returned unused and in original condition within 14 days of delivery. Read our return information.

Can I cancel or return a personalized order?

We do not accept cancellations. Bulk, custom, and personalized orders are final sale. Please check names, dates, and spelling before ordering. Read personalization terms.

How do I care for my board?

Hand wash, dry promptly, allow both sides to air-dry, and condition as needed. Avoid soaking, dishwashers, and sustained heat. Read the full Care Guide.